Is Social Media Changing the Doctor-Patient Relationship?
I had the pleasure of interviewing Grant Geiger, Founder and CEO of EIR Healthcare. Recognized healthcare industry expert and healthcare. Maintaining Doctor-Patient Relationships in the Digital Era time, we're less likely to have real, human contact than we were pre-internet. Understanding how the digital health realm is changing—and which technologies. Key words: Internet; human relationship; health services; doctor–patient in recent decades is not a novelty; the new reality is that patients have also changed.
Heart disease group 1 Websites that provided lists of possible questions to ask the doctor were said to help to make the most of long awaited and time limited consultations, increasing the potential for patient involvement: LHD07 There was one page on it which was questions to ask your doctor which was one of the things I went looking for and I found somewhere else had represented it much better but as an idea it was really good. Especially when you go to see a consultant and you wait months and months for that sort of thing to happen and your mind is full of all sorts of stuff.
It's nice to go in with a written list or prepared list of things to ask. Heart disease group 2 The Internet provides easy access to medical information outside of the consultation. One informant explained how he had used the Internet to search for information about a particular drug so as to engage with the doctor about a previous prescribing decision.
This did not appear to be indicative of a lack of faith in, or attempt to undermine, the doctor, but rather a desire to have an informed discussion. EHD02 Something I've discovered recently for instance is — my mother is on a drug called Seroxat which has been in the papers a lot recently because of the bad side effects and she does have side effects and I'm, I personally am convinced that it's because of this particular drug.
Well I was able to look up all the details about that you know, the whys and the wherefores and where it's banned and where it's not banned and then you know we can see the doctor about it and say well, should she, are you quite sure?
Heart disease group 3 There was a general awareness on the part of respondents that there were limits to their GP's knowledge. For this reason respondents felt they had a responsibility to search for information. I've had to do a lot for meself to find out different things and you know the doctors are not even as much aware. I mean they can't all be experts in the one thing Diabetes group 4 Respondents with Hepatitis C particularly expressed the view that GPs might not be well informed about their condition.
Hepatitis C group Practical advice and experiential knowledge relating to the day-to-day management of conditions and medical procedures was perceived by all groups to be very useful; beyond the doctor's expertise, but nevertheless easily accessible via the Internet.
So that rather than reinventing the wheel it's sharing with other people and there are tips and tricks that you get from them that you just wouldn't get from a GP. Just little practical things.
Maintaining Doctor-Patient Relationships in the Digital Era
Most people believe that there is some kind of Government, you know, shut your mouth — you know what I mean — it's kind of like the government are keeping it [treatments not available on the NHS] secret because of the impact on the health service — I mean it would devastate the health service if - LHCO4 Too expensive Hepatitis C group Perceived limitations of the Internet Even where there was the facility to consult a medical professional over the Internet, it was felt that any advice provided was limited by the fact that it was not based on the individual's medical records and knowledge of their past medical history.
LHD07 Any doctor or GP you ask over the Internet is going to be so, have such limited information they would be very reticent to give you opinions or advice. Their first thing would be to go to your GP or go to your doctor because they've got your full case notes. So if they could get over that barrier it would be useful but it's a big barrier to get over.
R The fact that they wouldn't have information about you? LHD07 It's like these dial in things you hear on the radio, these sort of radio doctors and telephone doctors you hear, you know 99 times out of what they say is go to your GP. Heart disease group 2 A particular concern was that information obtained via the Internet may not be considered as trustworthy as advice obtained directly from their doctor.
LHD06 I wouldn't trust a computer that much EHD04 Yeah and are people articulate enough to be able to put down their question properly in the first place as against speaking it they have got to write it haven't they? Heart disease group 3 Sharing information from the Internet There were reports that doctors positively encouraged people to search for information about their medical problems and potential treatment options.
Which a lot of people do do, then you could put that data into the computer, and the doctor would have that when you see them LHD06 What your own doctor do you mean? R Either your GP or your hospital doctor, you could choose LHD10 I think doctors tend to get annoyed when you start telling them your own self-diagnosis. Heart disease group 1 Respondents generally presented the Internet as a resource that supported and enhanced as opposed to challenged the therapeutic relationship and in keeping with this it was suggested that information found should be checked with the doctor.
Maintaining Doctor-Patient Relationships in the Digital Era - HealthSplash
LHDO5 As a sensible person Other respondents in the group challenged this, but the fact it was raised demonstrates that not every patient believes the Internet is a useful resource in this context.
I mean why should a person write a question of a medical nature, a medical enquiry when all they've got to do is go to their own surgery and ask the doctor. EHD05 Well there are lots of reasons why they would do that, lots of reasons. Heart disease group 3 Future uses of the Internet in health care Respondents suggested that a possible future use of Internet technology, saving time for both patients and practitioners, was performing automated tasks such as checking if test results are available, or using test results as a basis for informing people of the necessity for an appointment.
It was also suggested that ongoing monitoring could be provided over the Internet. There was particular exploration of this by the diabetes groups. R How would the website then give you an idea of how things were going? LAD02 Because if I'm diarising over a period of time, it would give you feedback it looks like from the programme, on basically that you would be able to look and to read about how you've done this week, how you've done next week when it's put it all together, 'cos as a process it will do it for you, which is really good and really helpful.
As opposed to you taking paper and pen and doing it, and you forget and then you — 'cos I can't remember at the end of the day everything that I've eaten, or whatever it is, and what I've done completely, you know, 'cos my brain's tired and you know, I'm just absolutely just at the end of the tab, and it takes too much.
Most importantly, will it come at the cost of high-quality care?
Understanding how the digital health realm is changing—and which technologies are being adapted at what seems like lightning speed—will help us hone in on some of the biggest issues in the space, including privacy, safety and patient trust. It will also be a major player for pharmacists, insurance companies, physical therapists and even health marketers.
The opportunities are truly endless with this technology. Think about how it could revolutionize patient care when dealing with highly contagious illnesses or sick astronauts on the International Space Station, for example.How technology is changing the patient-doctor relationship
Electronic Health Records—The most pervasive technology in all realms of medical care is certainly the electronic health record EHR. The most impressive aspect is that they improve coordination between healthcare providers—with your permission, doctors, surgeons and specialists can easily trade your health information online. These usually optional websites or apps grant patients anytime-access to their personal health records.
Some of these platforms also allow patients to send quick messages and e-mails to providers or to schedule appointments through an app or website.
How Technology Affects Doctor-Patient Relationship?
The great thing about online health portals is that they provide instant access for patients, eliminating the long back-and-forth of paperwork. However, many providers are allowing patients to supplement their regular in-person visits with virtual ones more and more often.
The best patient-caregiver relationships are those that are candid and honest, which can result in higher quality and more effective care.
Originally used to facilitate the exchange of digital currency, the power of blockchain is now being harnessed in many different industries, including healthcare.
To Friend or Not to Friend? The first survey, www. Of the 2, U. The survey did not indicate whether adults consulted with their physician before taking a health action.
Story Highlights Results from two surveys show the effects of social media and the internet on the ways patients of different ages choose to access health information and communicate with their physicians. Younger patients appear to be more comfortable communicating with their physician directly on social media and looking up health information online. Many older patients seem to be more comfortable speaking with their physician by phone, although some also use online patient portals to communicate and for other services.
Communication and Access The second survey, www. Only 51 percent of those surveyed have actually set up an account on a patient portal.
Higher rates were seen in women 56 percent compared to 45 percent for men and adults with more education 59 percent for those with some college versus 40 percent for those who graduated from high school only. When asked why they had not set up a patient portal account, 40 percent of respondents said they did not like communicating about their health by computer; 38 percent didn't think it was necessary to set up a portal account; and 26 percent said they were not comfortable with technology.
Among those who had set up an online portal account, 84 percent used it to view test results, 43 percent used it to refill a prescription, 37 percent used it to schedule an appointment, and 26 percent used it to get advice about a health problem. Although online portals may solve some communication issues, many older adults appear to be more comfortable contacting their physician's office and speaking with the physician or a staff member.